We promise to supply products in prime condition. If for any reason you are not 100% delighted upon receipt of your order, please advise us by email or in writing within 7 days and we will offer a replacement (subject to availability), or credit, or refund the purchase price. Please note that goods must be returned if you require a refund. It would be helpful if photographic evidence is provided when requesting a refund or replacement.
Please advise us promptly as this allows a replacement to be sent (subject to availability) and to ensure you still have time to achieve total satisfaction from your purchases. If your plants show no signs of healthy growth after potting or planting, providing you followed exactly the instructions supplied, we will replace, credit or refund the purchase price if you notify us within 30 days of receipt of your order. Any plant that fails to grow true to type will be replaced, credited or refunded.
In the unlikely event that you are not satisfied with your seed germination, please notify us within 30 days of the prescribed germination time (specified on the seed packet, or online product page) enclosing both the outer packet and inner foil sachet.
We cannot accept responsibility for items that fail to grow due to extreme weather conditions, over or under-watering, or which have not been cared for according to the easy-to-follow instructions supplied.
Return all items to:
18 Stanley Road
Tel - +44 (0)1903 715013